Return Policy for Quovax.xyz

At Quovax.xyz, we are committed to providing our customers with the best shopping experience possible. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return process. Please review our Return Policy below.

1. Eligibility for Returns

We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain products such as opened cosmetics, skin care, hair care, and makeup products may not be eligible for return due to hygiene reasons.

2. Return Process

To initiate a return, please contact our customer support team at support@quovax.xyz with your order number and the reason for the return. Once your return request is approved, we will provide you with a return address and instructions on how to send the product back.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including gift cards, sale items, and personal care products that have been opened or used.

5. Return Shipping Costs

Customers are responsible for the return shipping costs, unless the item was defective or damaged upon arrival. If you receive a damaged or incorrect item, please contact us immediately for a free return shipping label.

6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

If you have any questions or need assistance with your return, please don’t hesitate to contact us at support@quovax.xyz. We’re here to help!

Thank you for shopping at Quovax.xyz!